Shipping Policy

Shipping Costs

  • Free Shipping: We offer complimentary global shipping on all orders over $115.00

  • Standard Shipping Rates:

    • United States: For orders under $115, a flat rate of $10 applies.
    • Canada, United Kingdom, Australia, and Select European Countries: For orders under $115, a flat rate of $15 applies.

Order Processing and Fulfillment

  • Processing Time: Typically, it takes 3–7 business days to create and fulfill an order.
  • Shipping Duration: Shipping times depend on product demand and delivery destination. Once an order is fulfilled and shipped, it’s delivered to the end address.

Important Information

  • Address Modifications: Updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and reach out immediately if you need to make a change.
  • Expedited Processing: We offer a 'skip the line artwork creation' option, which prioritizes your pet photo for our artists. Please note, this expedites the creation process but does not affect the courier's shipping time.
  • Photo Submissions: We are unable to accept requests to swap or edit photos that were previously submitted with an order.
  • Military Addresses: We cannot ship to military addresses. If a military address is provided at checkout, we will contact you to request an alternative shipping address. If the new address incurs additional shipping costs, we will invoice you for the difference and proceed with your order upon payment.

Customs and Duties

Additional customs and tax fees may apply on international orders. These fees are assessed by your local customs office and are beyond our control. Customs policies vary widely; please check with your local customs office for more information.

Order Tracking

All our shipping methods include tracking. Once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please:

  • Verify the shipping address in your confirmation email.
  • Check with your local post office.
  • Consult with neighbors in case the courier left the package with them.

If the address was correct and the package is still missing, contact us at info@keepitpet.com with your order number.

Returns and Refunds

Due to the customized nature of our products, we cannot offer returns. If you are unhappy with your final product, please get in touch with us. Customer satisfaction is one of our passions, and we always strive to ensure you're happy with the final masterpiece.

If you received the wrong product, an incorrect size or print, or your product was damaged in transit, we will replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel or change your order within 30 minutes. If 30 minutes have passed, the cancellation & change request will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order.

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our photography tips, we cannot offer any solution. It's your responsibility to submit a high-quality photo that adheres to our submission guidelines. Low-quality photos will result in low-quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to—for example, we cannot edit a photo to close or open a mouth, add a smile, etc. We can, however, remove red-eye, edit eye color, and other requests.

Please note that all examples on-site were made from high-quality, high-resolution photos. Blurry, low-quality photos will not allow our design team to produce the high-quality finish you see on-site.

Contact Us

For any questions or concerns regarding our shipping policy, please contact us at info@keepitpet.com.

This policy is designed to provide clarity and ensure a smooth shopping experience. We appreciate your understanding and cooperation.